How To Resolve QuickBooks Not Sending Emails Error

Sending emails has become a very functional way of communicating nowadays. QuickBooks is a program that not only handles your financial books but also lets you send promotional emails, sales forms, invoices, and statements to your vendors, clients, and suppliers directly from the software very easily. But sometimes, you might face an issue with sending emails. QuickBooks not sending emails is the most frequent error you might get, and there may be several reasons for this error.

So, in this blog, we have got you some easy fixes that you may try in order to fix the error. Stay tuned, and you may find a way out of this problem. But before we start with the fixes, let’s understand the error better.

Explaining QuickBooks Not Sending Emails

QuickBooks not sending emails is a frequent error that occurs when sharing data via email. This error may arise when trying to attach a company file to an email or when trying to utilize the Send Forms option in QuickBooks. 

Reasons For QuickBooks Not Sending Emails Error

QuickBooks not sending emails issue occurs when trying to share statements or invoices with clients. This problem occurs when you attempt to email an invoice via QuickBooks. You may receive an error message such as QuickBooks cannot deliver your emails to Outlook when using a service provider like Outlook. You can receive this error for the following reasons:

• Improper email preference configuration
• QuickBooks installation was harmed
• Blacklisted domain
• Service provider’s security settings for the email account
• Banned domain owner
• Incorrect email setting
• Damaged MAPI32.dll file
• Incorrect installation of Outlook
• Administrator logging into QuickBooks

Indicating Factors for QuickBooks Not Sending Emails Error

Upon the occurrence of the QuickBooks won’t send emails issue in your program, check for the following symptoms and indications:

• Sudden automatic shutdown of the system
• Unable to start QuickBooks
• Frozen or unresponsive system.
• Unresponsive or Frozen QuickBooks

Points to Remember

Before you start with resolving the QuickBooks not sending emails error, here are some points that you need to keep in mind:

• Check the antivirus and firewall software under QuickBooks Access.
• Verify the Outlook Program Compatibility System Requirements based on the QuickBooks version you are now using.
• Additionally, backup company data files locally.

Solutions for QuickBooks Not Sending Emails Error

We have some of the solutions listed below to fix the QuickBooks not sending emails error:

• Ensure QuickBooks is not running as an administrator
• Check for email preferences in Explorer
• Check and fix the MAPI32.dll file
• Clean install QuickBooks
• Install primary interop assembly
• Update QuickBooks to its latest version

Some of the usual and common solutions are also listed below:

• Check if the email address is correct
• Check for internet connection
• Check for antivirus software
• Change system permissions

Read More: Steps To Download And Install QuickBooks Web Connector

Ensure QuickBooks is not running as an administrator

Making sure that QuickBooks is not running as an administrator is the first step to the solution to QuickBooks not sending emails error. Here are the steps for how to check if QuickBooks is running as an administrator or not:

• On your desktop, right-click the QuickBooks icon.
• Click on Properties.
• Click on Compatibility.
• Uncheck the checkbox for Run this program as Administrator (if checked).
• If the Run this program as Administrator option appears grey, click on Show Settings for All Users.
• Hit Ok and re-open QuickBooks.
• Check if the issue is fixed.

If the issue is not seemed to be fixed after this solution, try the next upcoming solution. You can also connect with the QuickBooks Desktop Support at +1 (844)-214-9614 for expert assistance.

Check for email preferences in Explorer

Ensuring that email preferences in Internet Explorer are correctly set may help you in fixing the QuickBooks not sending emails error. Here are the steps to follow in order to check for the email preferences in Internet Explorer:

• Close QuickBooks and run Internet Explorer.
• Click on Tools and then Internet Options.
• Select Programs and check if the preferred email program is set as default. If not set the email program you prefer as default.
• Close Internet Explorer.
• Run QuickBooks and check if the issue is fixed.

If your preferred email program is already set as default and the issue is recurring you can jump to the next solution. If you are stuck somewhere and have no clue on what to do you can reach out to QuickBooks Error Support number +1 (844)-214-9614 for guidance by a QuickBooks expert.

Check and fix the MAPI32.dll file

Testing and repairing the MAPI32.dll file is another solution for the QuickBooks not sending emails error. Here are the steps that you need to follow to check and fix the MAPI32.dll file:

Testing MAPI32.dll functionality

You can test MAPI32.dll functionality by using Microsoft Word. Follow the steps given below to test MAPI32.dll file functionality:

• Reboot your system.
• Run Microsoft Word and open document.
• Go to the file menu and then click Send, followed by Email as PDF document.

If you experience an error, reach out to Microsoft Support in order to resolve the issue.

Repairing MAPI32.dll file

Follow the steps given below to repair MAPI32.dll file:

• Go to the Start menu.
• Navigate to Computers and then to C:\Windows\System32.
• Click on Fixmapi.exe file and adhere to the on-screen instructions.
• Reboot your system.

Relabeling MAPI32.dll file

You should only relabel MAPI32.dll file if the issue cannot be fixed by fixing it.

• First of all, Shut down all of your programs.
• Go to C:\Program Files (x86)\Common Files\System\MSMAPI\1033 using file explorer.
• Make MAPI32.dll become MAPI32.dll.OLD instead.
• After restarting your computer, launch Fixmapi.exe once more.
• Make sure to restart the computer when Fixmapi.exe stops.

The steps to check and fix are somewhat technical and should be performed by an IT professional. You can contact QuickBooks Technical Support team at +1 (844)-214-9614 for guidance.

Clean install QuickBooks

If the above solutions does not work for you, reinstalling QuickBooks with the Clean Installation tool might do the job. Here are the steps on how to clean install QuickBooks:

• Shut off the apps and websites.
• Type Task Manager into the Start menu.
• Close any QuickBooks-related activities once the Task Manager window has opened.
• Next, rename every QuickBooks application and program file using the clean install tool.
• Give your machine a restart.
• Look for any folders that haven’t been renamed and give them a new name by hand.
• Restart the computer after uninstalling the QuickBooks accounting program.
• Keep your product number and license close at hand.
• You can either download an installation source copy from the internet or place the installation CD into your computer’s disc drive.
• After launching the installation process, adhere to the prompts displayed on the screen.
• Reactivate QuickBooks after opening it.
• To update your QuickBooks desktop, select the Help menu.
• Launch your QuickBooks business file, then attempt to send the email.

You can get help from a QuickBooks specialist by calling the QuickBooks Customer Support at +1 (844)-214-9614 if you are stuck and unsure of what to do.

Install primary interop assembly

It indicates that the principal interop assembly has not been installed on your system if the user installs QuickBooks before Microsoft Office. As a result, the user must verify that the assembly is installed on the machine.

• You can accomplish this by looking through the directory Program Files (×86) \ C: \ The QuickBooks software version that is installed on your computer is Intuit Statement Writer 20XX XX.
• Run the vstor.exe file if the directory is present.
• This will facilitate the installation of the missing assembly.

For assistance from a QuickBooks specialist, contact QuickBooks at +1 (844)-214-9614 if you are hung up and don’t know what to do.

Update QuickBooks to its latest version

You could run into a number of issues if you use outdated QuickBooks software. Therefore, updating QuickBooks to the most recent version becomes essential. And the following steps can be used to accomplish this:

• To begin, choose the Update QuickBooks Desktop option from the help menu.
• Go to the Update Now tab as well.
• Additionally, to remove all downloaded updates, use the reset update checkbox.
• Select Get Updates now to begin the download.
• Restart QuickBooks after the download is complete.
• Additionally, install the latest release after accepting the terms.

Repair Microsoft Outlook

You can repair Microsoft Outlook by following the simple steps mentioned below:

• In this situation, the user should open the Control Panel after going to Windows in the system.
• Once that is done, choose the Programs menu item.
• After that, choose Programs again or uninstall the program.
• Next, a list of Microsoft Outlook applications appears on the screen, and the user has to search for and select the program.
• After you’re done, click the uninstall/change option in the uninstall wizard after selecting the repair tab.
• To fix the Microsoft Outlook application, adhere to the guidelines.
• Next, pick the Finish tab.
• After completing the process, try sending an email from QuickBooks to Outlook to check if the issue has been resolved.
• You should have resolved the issue of QuickBooks won’t send emails by heeding the advice above.

Update Outlook

To update Microsoft Outlook, you can follow the below-mentioned steps:

• To do this, the user must select the File menu.
• Next, select the account choice.
• Next, proceed to the product details.
• Select the Update Options O option now. To begin the update, click the Update Now button.
• When finished, the user will receive a notification.
• Additionally, see if the problem is resolved.

Try the next upcoming solution if this one doesn’t seem to resolve the problem. For professional help, you may also reach out to QuickBooks experts at +1 (844)-214-9614.

Common Solutions for QuickBooks Not Sending Emails Error

Here are the solutions for QuickBooks not sending emails error:

Check if the email address is correct

Since this can occasionally result in QuickBooks Won’t Send Emails issues, please make sure you have entered the correct email address in the recipient box.

Check for internet connection

Sometimes, the answers to more significant problems are more straightforward. Ensure your internet connection is configured correctly to avoid the situation when QuickBooks refuses to deliver invoices.

• Click Help, then choose Internet Connection Setup.
• Select the Next button now. This application will connect to the Internet using the Internet connection settings on my computer.
• Choose Advanced Connection Settings after that.
• From the advanced menu, select the option to restore advanced settings.
• After attempting to update QuickBooks Desktop again, click OK.

Check for antivirus software

 

• You can disable your antivirus software when using QuickBooks or files related to QuickBooks. However, after working with your QuickBooks data, you must reactivate your antivirus software. This means you have to do this every time you use QuickBooks.
• You can also add QuickBooks and its files to the antivirus program’s settings for added security. As a result, your QuickBooks application becomes more user-friendly and effective. This will also save you time because you won’t have to keep turning the software on and off.

Change system permissions

To modify the system’s rights after it has been configured, you need to modify the name of the INI system file. The steps are as follows:

• On your Windows PC, begin by opening the QuickBooks Desktop application.
• To open the Tech Help window, press the F2 key on your keyboard and then the F3 key.
• Select the tab for Open File.
• Locate the QBW.ini file in the file list and select it.
• To begin the file, select open from the menu.
• The file opens the Notepad.
• In Notepad, you now need to add a new line to the end of the page, like this: [QBWEBMAIL]CUSTOM CERT E NABLE=1.
• After that, choose File from the menu.
• After selecting the Save option from the drop-down menu, exit Notepad.
• Now exit QuickBooks Desktop and launch it again.

QuickBooks Not Sending Emails Through Outlook

Configuring email or QuickBooks administrator settings and ensuring that Outlook is reconcilable with QuickBooks may help you avoid this error. There are multiple ways to resolve the issue. We will discuss the resolving steps further in detail, but fixing the MAPI32.dll file, installing QuickBooks again, and fixing Outlook may help fix this QuickBooks error. 

Reasons for QuickBooks Not Sending Emails Through Outlook

QuickBooks stops sending emails via Outlook when you attempt to share statements or invoices with clients. This issue arises when trying to email an invoice in QuickBooks using Outlook. When using a service provider like Outlook, you can get an error message like QuickBooks cannot deliver your emails to Outlook. The following factors may cause you to obtain this error:

• It’s possible that QuickBooks is operating as an administrator.
• The email’s settings are not valid.
• The installation of Outlook is broken or wrong.
• Inspect the .dll file for damage.
• When sending emails using QuickBooks, Outlook is operating in the background.
• The installation of QuickBooks is broken or improper.

Solutions for QuickBooks Not Sending Emails Through Outlook Error

We have some of the solutions listed below to fix the QuickBooks not sending emails through Outlook error:

• Check for email preferences in QuickBooks
• Repair Microsoft Outlook
• Verify QuickBooks compatibility with Outlook
• Update Outlook

Read More: QuickBooks Point Of Sales Hardware Requirements

Check for email preferences in QuickBooks

Before reviewing the QuickBooks settings, open Outlook and login if you use Microsoft Outlook with Microsoft Exchange Server.

• Select Edit, then Preferences, and finally Send Forms.
• Select the Send E-mail using option by clicking on the My Preferences tab. Click OK after that.
• If the preference appears to be set correctly, take the further actions:
• Select Edit, then Preferences, and finally Send Forms.
• Click OK after selecting QuickBooks E-mail under the My Preferences menu.
• After selecting Edit, select Preferences.
• Click OK after selecting Outlook.
• Now shut down QuickBooks and other apps.
• Restart QuickBooks after restarting Windows.
• Send the report by email now.

Repair Microsoft Outlook

You can repair Microsoft Outlook by following the simple steps mentioned below:

• In this situation, the user should open the Control Panel after going to Windows in the system.
• Once that is done, choose the Programs menu item.
• After that, choose Programs again or uninstall the program.
• Next, a list of Microsoft Outlook applications appears on the screen, and the user has to search for and select the program.
• After you’re done, click the uninstall/change option in the uninstall wizard after selecting the repair tab.
• To fix the Microsoft Outlook application, adhere to the guidelines.
• Next, pick the Finish tab.
• After completing the process, try sending an email from QuickBooks to Outlook to check if the issue has been resolved.
• You should have resolved the issue of QuickBooks won’t send emails by heeding the advice above.

Verify QuickBooks compatibility with Outlook

To verify the compatibility of QuickBooks with Microsoft Outlook, follow the steps given below:

• Verify the program version being used using this method.
• If the user is using the upgraded version, they must confirm that the Microsoft version is compatible with the accounting software.
• Should the version differ, upgrade the Microsoft product.
• The user can then determine whether the problem has been resolved.

Read More: Resolve QuickBooks Update Error 12007

Update Outlook

To update Microsoft Outlook, you can follow the below-mentioned steps:

• To do this, the user must select the File menu.
• Next, select the account choice.
• Next, proceed to the product details.
• Select the Update Options O option now. To begin the update, click the Update Now button.
• When finished, the user will receive a notification.
• Additionally, see if the problem is resolved.

QuickBooks Crashes When Sending Email

QuickBooks strives to make accounting chores considerably more straightforward and less complicated by providing its customers with a wide range of features. This accounting program’s primary job is to perform basic and complex bookkeeping and accounting tasks. Still, it also offers many other capabilities, such as sending emails, printing W-2 and W-3 forms, and viewing banking activities. However, you may experience QuickBooks crashes when sending email when using QuickBooks to send invoices and transactions via email.

Reasons for QuickBooks Crashes When Sending Email Error

QuickBooks crashes when you attempt to email statements or bills to clients. When you try to email an invoice using QuickBooks, this issue arises. When using a service provider like Outlook, you can see an error message, such as QuickBooks being unable to deliver your emails to Outlook. The following factors may cause you to obtain this error:

• There is a problem with QuickBooks connecting to email server.
• Microsoft Windows components may be broken. These serve as the cornerstone for a flawless QuickBooks operation.
• Some incompatible third-party applications may impede the link between email server and QuickBooks.
• Your connection can be hindered by antivirus or firewall software running in background.

Solutions for QuickBooks Crashes When Sending Email Error

Here are some of the solutions listed below to fix the QuickBooks crashes when sending email error:

• Upgrade QuickBooks Desktop
• Verify the configurations for webmail preferences
• Use a secured webmail
• Switch firewall settings

Upgrade QuickBooks Desktop

Updating the QuickBooks software is the first and most efficient way to address the problem of QuickBooks crashes when sending email. The steps listed below can be used to complete the update:

• First, launch QuickBooks, and then select the Help tab.
• Click the Update Now tab after choosing the Update QuickBooks option.
• The Reset Update option must then be chosen.
• To complete the update procedure, click Get Updates at the following step.
• After the update is complete, restart QuickBooks.

Verify the configurations for webmail preferences

Incorrectly configured webmail settings can also cause QuickBooks stop working. Therefore, you need to adjust the webmail preferences settings. The following is a discussion of the ways for the same:

• After starting QuickBooks, select the Edit menu.
• Click on Preferences after that.
• You should select the Send Forms option under preferences.
• Select your email account in the My Preferences section and click the Edit button.
• The SSL box must then be marked.
• The server name and the Server Name field must match.
• You must change the label to intuit.SMTP.mail.gmail.com if sending mail is configured as SMTP.mail.gmail.com.
• After making the necessary adjustments, select the OK tab.
• Try sending a test email to yourself after relaunching the QuickBooks application. If the problem continues, see the next repair.

Use a secured webmail

Here is a description of how to use secure webmail:

• After launching QuickBooks, select Edit.
• Then select the Send Forms option after clicking on Preferences.
• In this case, you must select WebMail.
• After that, select the service provider by clicking on the Add option.
• Enter your email address accurately now.
• Be careful not to remove the Use Enhanced Security checkmark.
• Press the OK button.
• Open QuickBooks now and enter your login information correctly.

Switch firewall settings

Sometimes, firewall blockages trigger the QuickBooks desktop crashing problem when sending emails. Ensure the firewall isn’t causing QuickBooks desktop to crash by configuring it. The following is the process for the same:

• First, you should add QuickBooks to the Firewall Exceptions list.
• Next, add QuickBooks port exceptions to the firewall and set up QuickBooks.
• Try temporarily disabling the firewall if the fixes above don’t resolve the email-sending crashing issue.

Conclusion

Some users may find it exhausting to follow every step of the troubleshooting process, and as the article mentions, users may encounter problems when repairing QuickBooks components. In that case, we are always here to assist our users. For quick support from qualified QuickBooks professionals, contact our number at +1 (844)-214-9614 if you are having trouble sending emails from QuickBooks.

Frequently Asked Questions

Q1. How do I enable email to send in QuickBooks?

To enable email in QuickBooks, you can connect your email to QuickBooks Desktop by following the steps given below:

• Open the QuickBooks company file 
• Click Edit 
• Select Preferences 
• Click Send Forms 
• Select Web Mail and click Add 
• Enter your email and select your email provider 
• Click OK and try sending an email 

Q2. Where are email settings in QuickBooks?

You can find email settings in QuickBooks by selecting Edit, Preferences, and Send Forms. You can choose Web Mail and Add to connect your email to QuickBooks. 

Q3. How do I send an email in QuickBooks Online?

To send an email in QuickBooks Online, you can: 

Email a sales form: 

• Sign in to QuickBooks Online 
• Go to Sales, then select the All sales tab 
• Select the sales form you want to send 
• Select the More actions dropdown, then select Send 
• Enter the email addresses you want to send the sales form to in the To field 
• Select Send 

Email an invoice:

• Go to Sales and click Invoices 
• Locate the invoice you want to email 
• In the Action column, click the dropdown arrow and select Send
• Check the information is correct and add any additional contacts you wish to receive the invoice 
• Select Send

Email an attachment:

• Go to Email 
• Select the To-do tab 
• Select the New email icon 
• In the email, select the paperclip icon 
• Select the file you want to attach from your computer 
• Select Open 
• Select Send 

Q4. How do I fix QuickBooks not sending emails?

You can fix QuickBooks not sending emails error by the following solutions:

• Ensure QuickBooks is not running as an administrator
• Check for email preferences in Explorer
• Check and fix the MAPI32.dll file
• Clean install QuickBooks
• Install primary interop assembly
• Update QuickBooks to its latest version

Some of the usual and common solutions are also listed below:

• Check if the email address is correct
• Check for internet connection
• Check for antivirus software
• Change system permissions

Q5. What email does QuickBooks use to send invoices?

QuickBooks can send invoices using multiple emails. You can choose which one you prefer. QuickBooks supports Microsoft Outlook, Gmail, or Outlook Express.