QuickBooks is a widely used accounting software that is known for handling transactions, bookkeeping, payroll management, maintaining records, and a variety of other accounting activities. Even though QuickBooks accounting software has transformed the way businesses conduct accounting activities, it cannot be denied that it is prone to multiple errors. QuickBooks Error H202 is one such error that arises when attempting to switch into multi-user mode.
In this article, we will walk you through the most common error code that many QuickBooks users encounter.
What is QuickBooks Error H202?
When you try to open your company file in multi-user mode, QuickBooks Error H202 appears on your desktop.
QuickBooks company files (QBW) are stored on a server computer in a multi-user network. Workstations are all other computers connected to the network that do not host QBW files.
When a workstation fails to access a company file stored on another computer, the QuickBooks H202 error occurs. The error displays the message:
Error Code: H202
This company file is on another computer, and QuickBooks needs some help connecting.
Here’s how to fix this problem:
On the computer where the company file is located, open the start menu, then open QuickBooks Database Server Manager. The Database Server Manager will scan your files and restore the connection.
Causes of QuickBooks Error H202
QuickBooks error code H202 occurs when QuickBooks Desktop attempts to connect to the company file but is unable to communicate with the server for one of the following reasons:
- Wrong hosting configuration settings
- The server computer firewall prevents both incoming and outgoing communication.
- Incompatibility with DNS server
- QuickBooks cannot obtain the IP address of the host system or server that is hosting the company file.
- Some QuickBooks services, such as QuickBooksDBXX and QBCFMonitor, are not accessible via the server computer.
- The network data file (.ND) is damaged or corrupt.
- When a user attempts to work with a company file that is located in a multi-user mode, QuickBooks is unable to reach the server on your system
Solutions to Resolve QuickBooks Error H202
Before performing the solutions mentioned below to rectify the QuickBooks Error H202, it is advisable to backup your QBW file so that you can go back and restore the original data at any time. Moreover, for optimum results, it is required to implement the solutions in the same order as mentioned below.
Solution 1: Test your Network Connectivity
To test your network connection, ping your server from the workstation that is receiving quickbooks error h202.
It should be noted that if you don’t know what your server is, you’ll need to enable “Network discovery” on both your server and any workstations receiving the error.
Follow the below-mentioned steps to ping your server:
- Type run into the Windows search bar to open the “Run” window.
- Enter “cmd” into the search box in the Run window and press Enter.
- Enter ping [servername] and press the Enter key to ping the server name from your workstation.
When performing this step, make sure to leave a space between ping and your server name and do not include brackets around the server name.
- If you notice a packet loss or a slow response, this indicates that the network needs to be repaired. In that case, continue with Solution 2
Solution 2: Make use of network diagnostic tool from tool hub
While working in multi-user mode, the QuickBooks connection diagnostic tool can assist you in resolving network-related issues in QuickBooks.
- QuickBooks Tool Hub can be downloaded from the Intuit website.
- Open the QuickBooks Tool hub and then select the network issue tab
- Now, troubleshoot QuickBooks Error H202 by scanning the connection status, firewall status, and internet connectivity issue.
- When you’re finished, try to access your company file. If quickbooks error code H202 persists, try the next troubleshooting option.
Solution 3: Re-start the “QuickBooks Database Server Manager”
Many QuickBooks users discovered that restarting the Database Server Manager solved QuickBooks Error H202. Here’s how it works:
- In the “Run” window, type services.msc and then press the “OK” button
- Right-click on QuickBooksDB19, QuickBooksDB18, or QuickBooksDB17 and then select the “Stop” button.
- Right-click and then select Start. Then close the window.
- Display extensions for commonly used file types.
- Select Explore > Tools > Folder Options from the menu that appears when you right-click the Windows Start button.
- Select the View tab and clear Hide extensions for the ‘known file types box.
- Again click the View tab, then select “Show hidden files and folders, and then clear the ‘Hide protected operating system files” box.
- In the Warning window, click Yes, then OK.
- Shut down Windows Explorer.
Solutions 4: Delete and Recreate .ND file
In QuickBooks, .ND files are used to store the network configuration of the application, which allows QuickBooks to connect with other computers on the workstation. If this file becomes damaged or corrupt, QuickBooks will experience connection issues. When you delete the file and restart QuickBooks, it will create a new copy of the .ND file with no errors:
- Search for *.nd in the Windows search bar and press Enter.
- Remove the .ND file from the results.
- Now, go to All Programs > QuickBooks > QuickBooks Database Server Manager.
- Select the “Scan Folder” tab, then the “Add Folder” button.
- Navigate to the company file and press the OK button.
- By clicking on Scan, you can begin the scanning process
- When the scan is finished, click the Close button.
Solutions 5: Create a new folder for your QBW file
The following method is to make a new folder for your QBW file:
- Make a new folder on the server computer.
- To share company files, share the folder and configure folder and Windows access permissions.
- Make a new folder for the QuickBooks Database file.
- In multi-user mode, open the company file.
Well, you can also resolve the issue with the dynamic tool named QuickBooks file doctor tool. If any of the above solutions would not help in fixing then must use this tool.
Solution 6: Set Hosting to Local Files
These steps will ensure that no other client system is attempting to host the same company file:
- To open the Product Information screen, launch QuickBooks and press F2.
- Under Local Server Information in the lower-left corner, select Hosting to reflect ‘local files only.’
Solution 7: Add your Server to the Windows host file
If you need to add your computer server to the Windows host file, you will need to edit the file first. Follow the steps outlined below to accomplish this:
- To open the Windows host file, browse any of the following paths:
- Double-click on the host’s file
- When prompted with ‘How do you open this file, click on Notepad.
- In the host’s file, after the last IP address, enter the Server’s IP address, followed by the server name.
- Now, from the file menu, choose Save.
- Click on the Exit button.
The purpose of this blog is to provide solutions to the QuickBooks problem which occurred due to QuickBooks Error H202. However, we have offered the major solutions to resolve the error. If the error persists, you can contact the technical team.