Quickbooks Database server manager network Diagnostics failed

How to Resolve QuickBooks Database Server Manager Network Diagnostics Failed?

Intuit’s QuickBooks software is a popular choice for small businesses and individuals who need to manage their finances. However, if you are having trouble connecting to the Database Server Manager, you may find yourself struggling to resolve the QuickBooks Database Server Manager Stopped. In this blog, we will walk you through the steps that you can take to fix this issue. Keep in mind that some of these steps require knowledge of advanced computer settings and terminology. If you are not comfortable performing any of these tasks, we recommend seeking help from a qualified technician.

What is QuickBooks Database Server Stopped Working Error?

QuickBooks database server is needed when you want to run QBs in “multi-user” mode and want to access company files stored on the server. However, sometimes after updating, the software of QuickBooks begins to display the database server manager network diagnostics failed error. This is an error that does not let the users continue their work and affect productivity.

Read Also: QuickBooks File Repair- Everything You Need To Know

Reasons for QBDSM Network Diagnostics Failed Error

QuickBooks Database Server Manager Network Diagnostics Failed can be caused by a variety of factors. Here are a few reasons why:

  • Improper QBs DBXX services.
  • Missing QuickBooks components.
  • Incorrect Firewall settings.
  • Disabled QuickBooks Database Server Manager.

How to Fix QuickBooks Database Server Manager Stopped Working Error?

Several solutions will be discussed in this article, which may help you resolve the problem. Let’s analyze them:

Solution 1: Run QuickBooks File Doctor Tool

QBs file doctor helps in recovering your damaged file and also fixes issues related to the network. To fix this issue you need to follow these steps:


  • Using the tool hub, select Issues with Company Files.
  • Select Run the QBs File Doctor and it will take a few sec.
  • If you can’t see the file, search for it.
  • Go through your file and press Continue.
  • Click on Next once you enter your QBs admin password.

Solution 2: Upgrade your QBs Database Server Manager

To solve this issue you need to update your QuickBooks database server manager. Have a look at the instructions:


  • From Windows, Start looking for QuickBooks.
  • Tap on QuickBooks Database Server Manager and select Updates.
  • Now, follow the on-screen prompts and restart your server at the end.

Solution 3: Configure QuickBooks Database Service

Sometimes the wrong setup of the QuickBooks database service might lead to a database server. So, you need to check if it is properly configured. See the steps given:

  • Go to Search Programs and Files and find Services.
  • Click On the Services option and hit QuickBooksDBXX service.
  • Then choose Stop and after pressing service again, choose Properties.
  • Next, switch to automatic startup.
  • Select Log on and move Local Account to Local System.
  • Now, from the Recovery option, click on Restart the Service.

Solution 4: Check the Version of QBs Database Server Manager

You must use the same version of QBs DBSM as your QuickBooks. Otherwise, it will help this error to prevail. To rectify it follow the procedure:

verify QuickBooks Database Server Manager

  • Hold Windows + R and enter Services. msc in the Run window.
  • Now, open a list of services that are installed.
  • Navigate QuickBooksDBXX service and verify if the last two digits matched your QBs desktop version.

Solution 5: Set up Windows Firewall

Windows firewall helps in preventing the local device from receiving or sending unauthorized network traffic. To check if it is properly set up or not, look for the instructions:

  • Firstly, go to the Windows Start option.
  • Now, open Windows Firewall and choose Advanced Settings.
  • Click on Inbound Rules and tap on New Rule.
  • Choose Port and then press Next and ensure TCP is selected.
Read Also: QuickBooks Repair Error 1334- Troubleshoot the Error


QuickBooks Database Server Manager is an important tool that helps keep your QuickBooks running smoothly. However, sometimes you may experience Network Diagnostics Failed errors. This can be frustrating, but there are a few methods you can try to resolve the issue. By following the steps in this article, you should be able to fix the problem and get QuickBooks Database Server Manager up and running again.

Frequently Asked Questions (FAQs)

Q1. Where is QuickBooks Database Server Manager located?

  • On the server computer, tap on the Windows Start option.
  • Enter Database in the search and click on QuickBooks Database Server Manager.

Q2. How do I connect to a QB server?

  • From Start or Programs go to remote desktop connection.
  • Then write the server’s IP address and tap on Connect.

Q3. Can’t see network drives in QuickBooks?

When the Network discovery is turned off, QuickBooks will not show mapped drives.