QuickBooks Error H505

QuickBooks Error H505: What is it & How to Fix it?

QuickBooks is known for providing financial services and tools to users. However, it can experience issues due to network, installation, program, updates, and other factors. Among them is QuickBooks Error H505. 

The H505 error code usually appears while users try accessing their company file under multi-user mode. Since this error prevents users to work on the same company file, it should be resolved quickly.

In this article, we’ll explain to you the reasons for this error occurrence, its indications, and the proven methods to permanently resolve this error. So, let’s begin.

QuickBooks Error H505: Explained

QuickBooks Error H505

The QuickBooks error code H505 is an H series error that corresponds to the multi-user mode error in QuickBooks and usually occurs due to hosting issues.

It interrupts the connection between multi-user mode and your server and shows the H505 error while opening company files in multi-user mode.

What causes QuickBooks Error H505 to Appear?

Exploring the causes behind the QuickBooks H505 Error will help users to avoid the recurrence of this error. Check them below:

  1. Database Server can’t scan QuickBooks files and folders of the server.
  2. Firewall Misconfiguration interrupts the company file’s connection.
  3. QuickBooks can’t trace your system’s IP address.
  4. Corrupt or Absent Network-Data “.ND” file.
  5. Incorrect Hosting of QuickBooks.
  6. Non-Functioning “QuickBooksDBXX” service.
  7. Errors with your DNS settings.

Signs Indicating QuickBooks Error Code H505

Before applying the QuickBooks H505 Error fix methods, users should confirm the error. When the H505 multi-user error in QuickBooks desktop occurs, it displays the following indications:

  1. The multi-user mode is not accessible.
  2. The System and QuickBooks freeze while accessing your company file.
  3. Mouse movements become sluggish.
  4. The Keyboard fails to process commands.
  5. Error Code: H505 – QuickBooks needs help connecting.
  6. Poor System Performance.

8 Proven Methods to Resolve QuickBooks H505 Error

As the reasons and indications of the error are discussed, users can implement the below methods for an effective H505 QuickBooks error fix.

Furthermore, it is crucial that users perform a fresh reboot and then apply these methods sequentially.

Method 1: Update your QuickBooks

The first method effective in fixing the QuickBooks H505 error is updating your QuickBooks Desktop. It allows users to utilize new features and comes with bug fixes. Hence, follow these:

  • Start with launching the “QuickBooks-Desktop”.
  • Thereafter, reach out to the “Help” option.
  • Then, visit “About-QuickBooks” and select “Update-Now”.
  • Next, tickmark (New Features, Maintenance, etc.)
  • Now, checkmark “Reset Updates”.

Update QuickBooks for QuickBooks Error H505

  • Finally, tap “Get Updates”.

As you finish updating the QuickBooks, reboot your system and make sure to verify the hosting settings.

Method 2: Verify your Hosting

As mentioned earlier, the QuickBooks H505 error occurs due to incorrect hosting. Hence, verifying the hosting is crucial in fixing the H505 error. Here’s how:

  • Initially, you need to launch each “Host” system.
  • After that, run “QuickBooks-Desktop” on all of them.
  • Thereafter, navigate to “File” and click “Utilities”.
  • Now, if you see “Stop-Multi-User”, click it.
  • Next, visit “Company” and opt for “File-must-be closed”.
  • Finally, click “Yes” to finish the process.

Method 3: Modify the Host file

After you verify the hosting, and still encounter the H505 error, modifying the host file will resolve the error. Follow these:

  • First, press the “Windows” plus “R” keys. 
  • Then, after the Run dialog launches, input “Cmd”.
  • Next, click “Ok” and a black window will emerge.
  • Now, type “IPconfig/all” followed by an “Enter” key.

Modify Host File to solve qb error h505

  • Finally, the “IP and Hostname” will be shown, note it down.

Now, you need to edit Windows Host File by performing these:

  • Primarily, exit “QuickBooks” and launch “My-Computer”.
  • Then, access the “C: Drive” and open these folders:
  • – Windows.
  • – System32.
  • – Drivers.
  • – Etc.
  • Upon reaching there, tap on “View”.
  • After that, choose “Hidden-Items”.
  • Next, right-click on the host file.
  • Then, click “Open with” and select “Notepad”.
  • Now, type the “Hostname” and “IP” you noted earlier.
  • Finally, click “Save”.

Now, the hosting is configured appropriately, try launching the company file using multi-user mode and the H505 error should no longer occur. 

Method 4: Confirm QuickBooks Active Services

Inactive QuickBooks services cause the software to misoperate and prevent company files to open in multi-user mode. Hence, confirm the QB services using these steps:

  • First, hold down the “Win” and “R” keys.
  • Next, type “Services.msc”.
  • Then, press “Enter” and find “QuickBooksDBXX”.
  • Now, Double-click on it and visit “Startup-Type”.

QuickBooks DBXX status as Running

  • After that, choose “Automatic” and confirm if the status is “Running”.

If the status is showing as inactive restart the service using these:

  • Click “Start” and choose “Recovery”.
  • Then, use “Restart-Service” to:
  • – First Failure
  • – Second Failure
  • – Subsequent Failure
  • Next, click on “Apply”.
  • Finally, tap “Ok” and repeat the same for “QBCFMonitorService”.

Now you won’t get the QuickBooks H505 error for your company file. If you do, chances are that your company file is corrupt.

Method 5: Relocate Your Company File

If the company file is corrupt due to any reason, users will get the QuickBooks error H505. Fortunately, relocating the company file can fix the corruption from it. Follow these steps:

  • Primarily, visit the directory containing your Company file.
  • Thereafter, right-click your company file and choose “Copy”.
  • Next, launch “My-Computer” to access “C: Drive”.
  • Now, click right anywhere and select the option “New”. 
  • After that, hit “Create-Folder” and give it an appropriate name.
  • Finally, access that folder and hold “Ctrl” with “V” together.

This will relocate the company file to a new folder and remove the corruption from it. Now, confirm the multi-user error and if it persists, configure your Windows Firewall.

Method 6: Configure Windows Firewall

Windows Firewall is effective in protecting the system from malware. However, an incorrect configuration of the firewall causes QuickBooks to malfunction and results in QuickBooks Error H202 and H505 issues.

Therefore, it is important to configure Windows Firewall as well as its ports. Follow these:

Step 1: Allowing QuickBooks For Windows Firewall 

The first step in configuring Windows Firewall is to make QuickBooks a trusted program. Here’s how:

  • First, click “Start” and search “Control Panel”.
  • Next, launch it and visit the “Firewall-Settings”.
  • Then, choose “Allow-Programs”.

Allow QuickBooks To Resolve QuickBooks Error H505

  • Now, include “QuickBooks”.
  • Finally, apply changes and reboot your PC.
Step 2: Ensure Your QuickBooks Port

The next step is to ensure the QuickBooks Port. Here’s how:

  • First, launch “QuickBooks Database Server Manager”.
  • Then, visit “Port Monitor”.
  • Now, locate your QB version.
  • Finally, note your “Port Number”.
Step 3: Configure Firewall Ports

After adding QuickBooks to the trusted list and noting the port number, configure Firewall ports using these steps:

  • Initially, reach out to the “Run” dialog using “Win” + “R”.
  • After that, type “Control Panel”.
  • Then, press “Enter” and visit the “System-Security” tab.
  • Now, select “Windows Defender/Firewall”.
  • Once there, tap “Advanced-Settings”.
  • Then, “Inbound-Rule” and “New-Rule”.
  • Now, choose “Port” and click “Next”.
  • Finally, mark “TCP” and fill the noted port.
Also Check: QuickBooks Connection Diagnostic Tool

Method 7: Utilize QuickBooks Database Manager

QuickBooks Database Server Manager allows users to share the company files in multi-user mode. Furthermore, it fixes network problems that contribute to QuickBooks H505 error. Follow these steps:

Step 1: Download QuickBook Tools Hub on your Server

The first step is to download and install the QB tools Hub on the server. Here’s how:

  • First, exit your “QuickBooks” and visit “Intuit’s official website.
  • Then, perform the latest QuickBooks 1.5.0.0 download from there.
  • Next, launch the setup and complete its instructions.
  • Now, finish installing the setup.
  • Finally, launch QuickBooks-Tool-Hub.
Step 2: Run QB Database Manager

Upon launching the QuickBooks Tool Hub, follow these steps:

  • First, visit “Network Issues” and thereafter, run QB Database Server. 
  • Then, click “Start-Scan” then continue to “Browse” your “Company-File”.
  • Now, tap “Start-Scan” and the QBDSM will diagnose the H505 error.
  • Finally, click “Close” and reboot your PC.

Method 8: Use QuickBooks File Repair Doctor

The QuickBooks File Doctor is effective in all types of QuickBooks Error Codes including the QuickBooks Error H505. Follow these:

  • Start with launching the “QuickBooks Tool Hub”.
  • Then, visit “Company-File-Issues”.

Company File Issues to Fix QuickBooks Error H505

  • Now, run the QuickBooks File Doctor tool.
  • Finally, select the issue accordingly and let it repair issues.

This will remove the issues from the company file and make it accessible in multi-user mode. Now, users won’t face the QuickBooks H505 error on their system. 

Frequently Asked Questions

Q1. What is the purpose of error codes in QuickBooks?

Since QuickBooks encounter numerous errors and issues, the error codes help identify the error category that makes it convenient for users to apply the appropriate fix.

Q2. How to Resolve error codes in QuickBooks?

Error codes can be resolved using the QuickBooks Tool Hub by using the tools available under its section. Check them below:

  1. Company File Issues – QB File Doctor.
  2. Network Issues – QB Database Server Mgr.
  3. Program Problems – QuickFix My Program, etc.
  4. Installation issues – QB Install Diagnostic, Clean Install Tool.
  5. Password Reset.
  6. Advanced Tools.  

Q3. How to Fix H202 error in QuickBooks?

The QuickBooks H202 error can be resolved using these steps:

  1. Using QuickBooks Database Server
  2. Network Connectivity Test.
  3. QuickBooks File Doctor.
  4. Verifying QuickBooks Services.
  5. Proper Firewall Configuration.