QuickBooks Error PS060 | Resolve This Payroll Error

PS060 QuickBooks error, which shows the error message “Current Enhanced Payroll Service is Unavailable,” may occasionally occur. Payroll updates and other payroll operations, such as payroll tax computation and paycheck generation, are impacted by QuickBooks Error PS060. This error is sometimes confused with other server failures resulting from a server not responding.

However, the PS060 issue can be fixed quickly if the proper troubleshooting steps are taken. If the PS060 error in QuickBooks desktop prevents you from updating payroll, try the troubleshooting techniques outlined later in this post for a quick fix.

What Is QuickBooks Error PS060?

Most of the PSXXX series of payroll subscription failures are caused by expired payroll subscriptions or problems with internet access. Online payroll services are impacted by error PS060, which shows the message “payroll service is currently unavailable.” While a number of factors may cause the PSXXX series of QuickBooks error codes, QuickBooks payroll error PS060 only occurs for the reasons listed further.

Causes of the QuickBooks error code PS060

In order to implement effective solutions, it is important to know the reasons behind Error PS060. We have identified these common causes by analysing the queries we get from users:

• • Inaccurate Billing Information in Payroll Subscription: When your payroll account contains outdated credit card numbers or a billing address, QuickBooks can’t authenticate your subscription and blocks payroll processing. 
  • Outdated QuickBooks Desktop Software Version: If you are using an outdated QuickBooks version that Intuit stopped supporting months ago, it can create compatibility issues. 
  • Damaged CPS Folder Files: QuickBooks can’t read payroll initialization data from damaged CPS files, which prevents the software from launching payroll services properly. 
  • Multiple QuickBooks Desktop Installations: Many users make the mistake of downloading several different QuickBooks desktop versions on the same computer. It creates software conflicts for system resources, causing an Error. 
  • Incomplete QuickBooks Installation: If your current QuickBooks version contains missing executable files or incomplete Windows registry entries, it blocks payroll functionality. 
  • Expired Payroll Subscription Status: When your payroll subscription is not active, Intuit’s authentication server rejects all your payroll service requests. 
  • Windows or Firewall Blocking Connection: In case your Windows Firewall or third-party security softwares are misconfigured, it can automatically block all communication attempts with the payroll server. 
  • Incorrect Internet Explorer Settings: QuickBooks uses Internet Explorer’s networking components for all payroll communication. Any misconfiguration can cause an error by blocking payroll services.

Let’s proceed to the following part and effectively troubleshoot the PS060 error in QuickBooks desktop payroll now that we know its several sources.

What Are the Early Signs of Error PS060?

Before the Error PS060 completely shuts down your payroll operations, QuickBooks shows some warning signs. Identifying them can help you in early prevention. 

• Fail to Download Payroll Updates: QuickBooks constantly shows a payroll service unavailability message each time you attempt the update process. 
• QuickBooks Freezes Repeatedly: QuickBooks software becomes unresponsive when you try to access payroll features, forcing you to close QuickBooks through Task Manager. 
• Computer Performance Slows Down: Your computer system runs slower than usual when QuickBooks is open. 
• Payroll Processing Completely Stops Working: You can’t process any employee paychecks, generate pay stubs, or access any payroll features in QuickBooks. 
• Unable to Update Payroll Tax Tables: QuickBooks shows an error message every time you try to update the payroll tax table.

Points to Remember

Before beginning the fixation procedures for the QuickBooks error PS060, the following guidelines should be considered. Let’s have a look:

• A reliable internet connection is crucial before completing the steps to solve the PS060 QuickBooks error.
• When updating QuickBooks, it’s also crucial to always use it in single-user mode.
• Additionally, make sure to resolve any inactive payroll subscriptions promptly.
• Verify that the system shows the accurate time and date.
• Internet Explorer ought to be your default browser.

Read More: Resolve QuickBooks Error 6155 | Can’t Open Company File

Methods For Fixing QuickBooks Error PS060

Users may be unable to obtain payroll updates or perform payroll activities due to QuickBooks error PS060. As a result, it must be rectified immediately. After you’ve identified the causes of this issue, use the doable fixes listed below to get rid of it successfully.

• Disable Antivirus temporarily
• Update and register QuickBooks Desktop and install the Tax Table updates
• Reform the billing information
• Review the payroll service key and subscription
• Use QuickBooks tool hub utilities
• Clean Internet Explorer junk files
• Use the Command Prompt to flush the DNS
• Reinstate the default settings of the Internet Explorer
• Troubleshoot the CPS folder damage
• Set up Windows Firewall to Get Rid of QuickBooks Blocks
• Reinstall QuickBooks using the Clean Install tool
• Wait for the server’s response
• Check third-party software settings
• Check for issues with connectivity

Method 1- Disable Antivirus temporarily

Antivirus Software often mistakes QuickBooks legitimate connections to Intuit’s payroll as suspicious network activity and blocks them automatically. Temporarily disabling security software or adding QuickBooks to the exception list can resolve the issue.

• Navigate to Security from the Windows Start menu, then select the Manage Settings tab.
• Choose Virus & Threat Protection now, and turn off real-time protection.
• After finishing, launch QuickBooks Desktop, restart your computer, and initiate the payroll updates.

Proceed to the next troubleshooting step and fix the PS060 problem if it persists.

Method 2- Update and register QuickBooks Desktop and install the Tax Table updates

Unregistered installation or outdated QuickBooks software fails to establish communication with Intuit’s current payroll services for security and compatibility reasons. Updating QuickBooks with the latest release authenticates your connection to ensure your payroll matches what the server expects.

Registering and Updating QuickBooks

To register and update the QuickBooks program, adhere to the comprehensive instructions listed below:

• Press the F2 key to open the Product Information window in QuickBooks.
• Verify that the License Number appears as Activated by going to the License Number section. If not, visit the Help area to activate the software.
• To confirm the details, choose Activate QuickBooks Desktop and adhere to the on-screen instructions.
• After that, choose Update QuickBooks Desktop from the Help menu and click Update Now.
• After that, click Get Updates, check the Reset Update box, and watch for the updates to start downloading.
• Finally, to apply the updates, reopen QuickBooks and choose Apply Now.
• Proceed to the next step and download the payroll tax table changes when QuickBooks has been updated and registered.

Downloading the latest Tax Table updates

The most recent QuickBooks payroll tax table updates are available for download in the way described below:

• Navigate to the Employees menu in QuickBooks, select Get Payroll Updates, and then pick Download Entire Update.
• After choosing Update, an informational popup will appear, verifying the download’s success.
• Check the QuickBooks Desktop payroll now to see how QuickBooks error PS060 is progressing. Proceed to the next troubleshooting solution if the error continues.

Method 3- Reform the billing information

Expired or incorrect billing information in your payroll account prevents Intuit from verifying your active subscription, which blocks all service access immediately. Updating your billing details in QuickBooks Desktop can assist in resolving this issue.

For QuickBooks Desktop Payroll

Follow the steps given below to update the billing info in QuickBooks payroll:

• Before continuing, log in to QuickBooks and confirm you are an authorized user.
• Next, click Account/Billing Information after choosing My Payroll Service from the Employees option.
• Use your Intuit Account log in to log in, then confirm your details when asked. For help with the problem, contact support if your name isn’t on the list.
• Additionally, choose Billing Detail and review the data, which will vary based on your contact role. You are not the current billing contact if there is nothing in the Billing Details field. You must contact QuickBooks support to update the holder or the billing contact.
• Finally, click I Agree after choosing Edit billing info and entering your updated billing information.

For QuickBooks Online Payroll

To change the payroll billing information in QuickBooks Online, take the actions listed below:

• To edit the billing information, log in as the company admin or primary admin and select Settings.
• After choosing Account and Settings, click Billing Subscription from the menu on the left and select Edit next to your payment method.
• Make sure the address on your credit card statement matches the one in QuickBooks and update your credit card details.
• To validate the updated billing information, choose Confirm card or Save after finishing.

Rerun QuickBooks and update the payroll process after the billing information has been updated. Proceed to the next solution and resolve the QuickBooks error PS060 if it persists.

Read More: QuickBooks Error TD500 | Fixation Methods For This Error

Method 4- Review the payroll service key and subscription

Invalid service keys or inactive subscription status indicates Intuit’s server that you don’t have permission to access payroll features. Confirm that your service key matches your actual subscription.

• After restarting your computer and deleting all company files, launch QuickBooks and select the Employees option.
• Click Manage Service Key after selecting My Payroll Service, and then check the Service Name and Status.
• After making sure the service name and status are accurate and shown as Active, click Edit.
• Make sure that the service key number is correct, if not, input the right one and press Next.
• Finally, choose Finish to complete the process after unchecking the Open Payroll Setup box.

Recheck the QuickBooks error PS060 status after downloading the payroll update in QuickBooks. Proceed to the following remedy if QuickBooks error code PS060 continues to occur.

Method 5- Use QuickBooks tool hub utilities

Corrupted program files and installation problems cause Error PS060 by preventing QuickBooks from properly initializing connections to payroll services. Tool Hub’s Quick Fix My Program and Install Diagnostic Tool utilities automatically detect and repair common software issues that would take hours with manual troubleshooting.

Installing Tool Hub

Numerous features and tools in the QuickBooks Tool Hub can resolve a variety of problems with the program. Therefore, installing the QB Tool Hub application in the following way is the initial step in fixing the ps060 error in the QuickBooks desktop payroll:

• Click here to download the QuickBooks Tool Hub version after exiting QuickBooks, then save the setup file to a convenient spot on your computer.
• Note: The current version of QuickBooks Tool Hub may be found at the bottom of the Home section if it is already installed on the PC.
• Additionally, open the QuickBooksToolHub.exe setup file that was previously downloaded, follow the on-screen instructions to install the application, and agree to the terms and conditions.
• After the installation, double-click the QuickBooks Tool Hub icon on your Windows desktop to launch the application.

Note: To use the tool, manually search for QuickBooks Tool Hub in the Windows search window if you can’t see your computer’s QuickBooks Tool Hub icon.

Proceed to the following step and launch the Quick Fix My Program tool when the program has been installed on the computer.

Using Quick Fix My Program

Fast Fix One helpful tool for stopping QuickBooks’ background operations is the My Program tool. You can use this tool to fix common program problems in the way described below:

• From the Program Problems section of QuickBooks Tool Hub, choose the Quick Fix My Program tool.
• Restart QuickBooks Desktop and view the data file after the tool has finished operating.
• Now, download the most recent payroll updates and see whether you can access QuickBooks payroll. Use the QuickBooks Install Diagnostic tool in the following step if the QuickBooks error PS060 persists.

Running the QuickBooks Install Diagnostic tool

Use the QuickBooks Install Diagnostic tool to resolve installation problems if Quick Fix My Program isn’t working for you. To use this tool efficiently, follow the instructions below:

• To initiate the procedure, navigate to the Installation Issues area of the QuickBooks Tool Hub and choose the QuickBooks Install Diagnostic tool.
• The tool may take up to 20 minutes to resolve installation issues.
• After the utility is finished, restart your computer, open QuickBooks, and update the program.

After finishing, rerun the payroll updates and see how the PS060 problem progresses. Proceed to the next solution and correct the issue if it continues.

Method 6- Clean Internet Explorer junk files

Temporary internet files, cookies, and corrupted cache data in Internet Explorer cause interruptions in QuickBooks communication with payroll servers. Clearing all IE junk files helps QuickBooks to re-establish its communication and complete payroll updates.

• First, launch Internet Explorer, and then choose Internet Options from the Tools menu.
• Next, select Delete after opening Browsing History in the General area.
• After selecting the Website Files, Temporary Internet Files, Cache, Cookies, etc., click Delete and OK.
• After removing the unnecessary files, download QuickBooks and attempt to download the payroll updates once more. Proceed to the next solution if you are still unable to update payroll or carry out payroll tasks.

Method 7- Use the Command Prompt to flush the DNS

The corrupted DNS cache stored on your computer contains an outdated server address that prevents QuickBooks from locating Intuit’s payroll servers. Flushing the DNS cache with the Command Prompt clears all stored DNS entries and forces your computer to request accurate server addresses from your internet provider.

• Press the Windows + R keys.
• The run window will show up.
• Next, type cmd into the text field.
• After that, click the Enter tab and type ipconfig/flushdns into the black command prompt window.
• Press the Enter tab and attempt to utilize the payroll again. If the payroll update error persists, try different approaches.

Check the status of the QuickBooks error code PS060 after flushing the DNS and running the payroll updates in QuickBooks Desktop again. Proceed to the next solution if the mistake still occurs.

Method 8- Reinstate the default settings of the Internet Explorer

Modified Internet Explorer settings, like disabled SSL protocols, wrong security levels, or incorrect proxy configurations prevents QuickBooks from establishing encrypted connections required for payroll data transmission.

• Open Internet Explorer, navigate to the Tools section and attempt to access a secure website, such as google.com.
• Click the Restore/Restore Defaults option after choosing the Advanced option from the Internet Options tab.
• Finally, click Apply and OK to validate the action and close Internet Explorer.

Try downloading the QuickBooks payroll updates once more after restoring the Internet Explorer settings. Use the following fix if the QuickBooks Desktop displays the PS060 QuickBooks error.

Method 9- Troubleshoot the CPS folder damage

The CPS folder stores essential payroll configuration files, and if it gets corrupted due to incomplete updates or malware infections, it can cause Error PS060. Renaming the existing CPS folder forces QuickBooks to generate a fresh file while preserving your old folder as backup.

• In Windows File Explorer, press the Windows key + E. Then, select This PC and go to Local Disk C.
• Launch Program Files (x86), choose the Intuit folder, and then open the QuickBooks Desktop folder that corresponds to the QuickBooks version that is currently installed.
• Right-click the CPS folder after choosing Components and then the Payroll folder.
• Finally, select Rename, type a new folder name, and then hit Enter to save the modifications.

Try downloading the payroll updates after renaming the folder and rerunning QuickBooks. However, go to the following troubleshooting step if QuickBooks Desktop problem PS060 continues to occur.

Method 10- Set up Windows Firewall to Get Rid of QuickBooks Blocks

Misconfigured Windows Firewall blocks QuickBooks services by recognizing them as a threat. Create detailed inbound and outbound firewall rules for all QuickBooks executable files to update your payroll without any interruption.

Running QuickBooks File Doctor

QuickBooks network and corporate file difficulties can be resolved with the QuickBooks File Doctor tool. Make sure you have the most recent version of QuickBooks utility Hub installed before using this utility. Follow the instructions below to run a scan using the QuickBooks File Doctor tool:

• First, QuickBooks Tool Hub can access the QuickBooks File Doctor tool, then select the Company File Issues area.
• Note: It may take a minute for the tool to open. You can manually look for “QuickBooks Desktop File Doc” in the Windows search panel and access it if you cannot open the tool.
• Choose the company file you wish to repair from the drop-down menu when the tool launches. Click Browse and Search, locate and choose the company file, and then continue the repair process if you cannot find the file.
• Select Check your file and network, press Proceed, and input your QuickBooks admin login information.
• After the scan, click Next, and reopen QuickBooks to view the company file.

Note: The procedure could take up to fifteen minutes, depending on the company file size. Ensure you don’t close the tool in the middle or tamper with it. Remember that even when the network and company data problems are resolved, the scan may occasionally show that it failed.

Once the procedure is complete, launch QuickBooks and update another payroll function. Proceed to the following stage and manually set up the Windows firewall if the QuickBooks error PS060 persists.

Configuring Windows Firewall settings manually

After running QuickBooks File Doctor, if the network issues are still not fixed, manually setup the Windows firewall. Follow the instructions below to set up the Windows firewall and make QuickBooks exceptions:

Creating QuickBooks Ports Exception Rules

QuickBooks ports can have firewall exceptions made for them. By doing this, the internet access barriers will be lifted, perhaps resolving the paycheck update problems. To build exception rules for QuickBooks ports, follow the instructions below:

• Open the program by typing Windows Firewall into the Windows search box, then select Advanced Settings.
• Click New Rule after right-clicking Inbound Rules, then choose Port.
• To determine the precise ports based on your QuickBooks Desktop version, click Next and confirm that TCP is selected. Then, consult the list below:
  • 8019, XXXXX for QuickBooks Desktop 2020 and beyond.
  • XXXXX, QuickBooks Desktop 2019: 8019.
  • QuickBooks Desktop: 56728, 55378, 55382, 8019.
  • QuickBooks Desktop 2017: 55373-55377, 56727, 8019.
• Click Next after entering the port number in the Specific Local Ports area. Nevertheless, you must add the Dynamic Port Number by the QuickBooks version if you use QuickBooks Desktop 2019 or later. Use the procedures listed below to determine the Dynamic Port Number:
  • In the Windows search box, type QuickBooks Database Server Manager. Open the application, then select the Port Monitor option.
  • Find your version of QuickBooks Desktop, write down the port number, and add it to the list of port exceptions.

Note: By selecting Renew, you can modify the assigned port number for QuickBooks Desktop 2019 and later versions. To update the port number, navigate to the Scan Folder menu, choose Scan Now, and then reset the Windows firewall permissions.

• Select Allow the Connection after selecting Next, then click Next once more to ensure all the profiles are marked (if necessary).
• Create a new exception rule called QBPorts (year), click Next, and choose Finish.
• To build Outbound Rules for QuickBooks ports, follow steps 1 through 6 again. In Step 2, choose Outbound Rules instead of Inbound Rules, then finish the process to create outbound rules.

Try downloading the payroll updates after rerunning QuickBooks after creating firewall port exclusions. The following step involves creating exception rules for QuickBooks executable files if you still can not obtain  or carry out payroll updates or operations.

Creating QuickBooks Executable Files exception

You must establish exceptions for executable files if port exceptions are insufficient to resolve payroll connection problems. QuickBooks uses these executable files (.exe) to carry out various operations. To create firewall exceptions for the.exe files, follow the instructions below:

• In the Windows search box, type Windows Firewall and launch the application.
• Next, right-click Inbound Rules in the Advanced Settings menu, then choose New Rule.
• Additionally, choose Program, This Program Path, and then click Next.
• Choose a QuickBooks executable file by selecting Browse.
• If necessary, click Next, choose Allow the Connection, then click Next again to ensure all the profiles are selected.
• Click Next, then QBFirewallException(name.exe) to create and save an exception rule.
• Finally, use the same procedure (steps 1 through 6) to construct Outbound Rules for the executable files. In step 2 above, choose Outbound Rules instead of Inbound Rules when defining the outbound rules for the.exe files.

Once the exception rules have been properly generated, update payroll by reopening QuickBooks Desktop. Proceed to the next fix if the QuickBooks error PS060 persists.

Method 11- Reinstall QuickBooks using the Clean Install tool

Try installing QuickBooks Desktop from scratch if none of those above fixes work. Incorrect installation of the current QuickBooks version might occasionally result in payroll updating problems. Therefore, any general installation issues with the current version of QuickBooks can be resolved with a fresh installation. Use the thorough instructions below to clean install QuickBooks Desktop:

Uninstall QuickBooks

Deleting QuickBooks from your device is the first step. Backup your files before uninstalling QuickBooks to prevent data loss. Additionally, to keep it handy, write down the product and license details for the most recent version of QuickBooks. After that, remove QuickBooks Desktop by doing the following:

• Locate and launch the Control Panel from the Windows Start menu.
• Choose QuickBooks from the list of installed programs after choosing Programs and Features or Uninstall software.
• Click Next after choosing Uninstall/Change, Remove. Remove QuickBooks and log back into Windows as an administrator if you don’t see this choice.

Check if the QuickBooks error PS060 is resolved and proceed to the following step and rename the installation folders after removing the software.

Relabel the QuickBooks Installation folder

To stop QuickBooks from opening the installation folder when you reinstall it after removing QB, rename the installation directories. Use the procedures listed below to rename the installation folders:

• First, navigate to the Start menu in Windows, type File Explorer into the search bar, and launch the application.
• Open the QuickBooks Folder.
• Additionally, right-click the folder, choose Rename, and finish the folder name with “.old.”
• To save and confirm the new folder name, press Enter.

If you attempt to rename the installation folder and receive an access error notice, terminate QB processes as follows:

• To access the Processes tab, right-click the Windows Task Bar, choose Task Manager, and proceed.
• To sort the list, select the Name column header. Next, pick the processes QBDBMgrN.exe, QBDBMgr.exe, QBCFMonitorService.exe, and Qbw32.exe. Click End Process for each process.
• Finally, click Yes to terminate the process if you encounter the warning that doing so may result in undesirable outcomes.

In the following section, reinstall QuickBooks after renaming the installation folders.

Method 12- Wait for the server’s response

When the Intuit’s payroll server is under maintenance, you can’t resolve Error PS060 with basic troubleshooting steps. When the entire program exists on Intuit’s server, it is important to keep patience and wait for the server to start working.

Method 13- Check third-party software settings

Third-party applications, such as VPNs, proxy servers, network optimization tools, or system utilities, can interfere with the QuickBooks network. Examine all your recently installed software and their configuration settings to see if these programs are blocking the QuickBooks connection to payroll servers. The QuickBooks customer service department can also fix the issue.

Method 14- Check for issues with connectivity

Network connectivity issues, such as DNS resolution failures, network outages or router configuration issues, can interrupt QuickBooks connection with Intuit’s payroll server. Check your network connectivity to identify whether the Error PS060 stems from general network issues rather than QuickBooks misconfiguration.

• Launch Internet Explorer and attempt to visit a secure website to begin the procedure.
• If you can access the website, proceed to the next steps.
• If the issue arises when accessing the website, look for configuration errors in the internet connection settings.
• Make sure the machine has the date and time set correctly. Next, launch Internet Explorer.
• After that, choose the tools tab.
• Additionally, select the internet options.
• After that, the user must select the reset/restore default option from the advanced menu.
• Clicking Apply and selecting OK is the final step.

Conclusion

We advise you to call the error support line at +1(844)-214-9614 if, after completing the troubleshooting procedures, you still cannot update payroll due to the QuickBooks error PS060 or run into another error. Our payroll experts use the latest technologies to identify the precise source of the mistake and can offer you a prompt fix to update payroll error-free.