QuickBooks Error 15311 | Solutions To Fix This Payroll Error

QuickBooks is a fantastic software with a lot of extraordinary applications. It is unquestionably a famous and top-notch software. Despite Intuit’s perfectionism, there are certain errors that may come back to haunt us. QuickBooks Error 15311 is one example of such an error. This is, as you would expect, an update error. The QuickBooks error code 15311 causes issues and stops the updating of QuickBooks desktop applications.

In order to get out of this error, we were given detailed information about QuickBooks error 15311. So, without further ado. Let’s begin.

What Is QuickBooks Error 15311?

QuickBooks error 15311 is an update error. Where you are facing a problem in downloading the update file. Because of bad internet connectivity, misconfigured Windows firewall, and many more. You will see an error message “QuickBooks update cannot be completed successfully’ and ‘Cannot connect to QuickBooks Payroll”.

What are the Possible Causes of QuickBooks Error 15311?

This error can be caused by a variety of factors. You should look at them to prevent making this error in the future.

1. The QuickBooks File you downloaded might have been corrupted.
2. Malware may be attacking your system.
3. Anything may have gone wrong during the installation of the QuickBooks files.
4. The Windows registry files may have been corrupted.
5. Another possibility is that one or more of the QuickBooks files are lost.
6. This error may also be caused by an incomplete QuickBooks installation.

What are the Symptoms of QuickBooks Error 15311?

When QuickBooks error 15311 pops up on the screen then it will delay our work and decrease your productivity. So, you need to look for the prior symptoms as they can harm your business in the long term.

• Your Windows gets crashed while using the same program.
• The system is shutting down more often.
• Sometimes QB desktop gets frozen for some time.
• The PC is not working properly and inputs are not responding to windows.

How to Resolve QuickBooks Error 15311?

These are the fixes for this error. Perform each solution one at a time before you find one that fits you.

Solution 1: Obtaining and Installing a Digital Signature Certificate

1. To do so, open the Start menu and then type “QBW32.exe” into the search window.
2. Now, on the next page, click on the Computer button.
3. QBW.exe must be included in the search results.
4. Right-click the “QBW3.exe” file and select “Properties.”
5. You must now choose the “Digital Signature” option. Make certain that Intuit Inc is crossed off the registry.
6. Then, choose “Details.”
7. You must choose “View Certificate” in the Digital Signature Details browser.
8. Click on “Install Certificate” in the next certificate slot.
9. Simply follow the on-screen directions before you reach the Finish button.
10. Click the “Finish” button.
11. Run the system again.

Solution 2: Examine Internet Explorer’s Preferences

Before attempting this tool, make Internet Explorer your default browser.

1. Check the date and time are right.
2. Right-click the time and date display in the lower right corner of your screen and choose Properties.
3. Modify the “Date and period.” If it isn’t already right.
4. Select the “Correct time zone” option in the “Time Zone” list.
5. Even, take a look at the “Cipher Power.”
6. Now go to the “Intuit official website”.
7. To use the menu bar, press the Alt key on your keyboard.
8. Select File > Properties from the drop-down menu.
9. Check the number in the relation. Often, consider the term “bit encryption.”
10. Now, go to Tools and change the configuration. Later, navigate to “Internet Options.”
11. Navigate to temporary files and remove them by pressing and holding the Delete key on the keyboard.
12. Then, go to the Connections tab and select the LAN Settings.
13. Simply choose the “Automatically Detect settings” checkbox.
14. Scroll down to the “Advanced tab” and check the boxes next to “SSL 2.0” and “SSL 3.0“.
15. If you have already checked the box next to “Publisher’s Certificate,” you must uncheck it.
16. TLS 2.0 should be left unchecked.

Solution 3: Update the Windows Operating System

Updating Windows is an excellent way to eliminate some kind of technological operating system malfunction. It also removes errors and adds new features to the Windows operating system. Not just that, but upgrading the Windows operating system allows the basic Windows components to be updated as well. These components are critical to the operation of QuickBooks.

Solution 4: Make Use of the Install Diagnostic Feature

The QuickBooks install diagnostic tool is a highly effective tool for removing QuickBooks installation errors. Here’s how you can put it to use.

1. Begin by downloading and installing the QuickBooks tool hub.
2. Launch the tool center now.
3. Navigate to the Implementation Problems section.
4. The QuickBooks install diagnostic tool button is located here.
5. Select it by clicking on it.
6. The tool will automatically search and fix the problem.

Solution 5: Perform a Clean Install

A clean install removes any files that are creating problems for QuickBooks. Typically, there are faulty or corrupted archives. You no longer have to deal with these files thanks to a clean install. The following is an explanation of how the clean install works.

1. To begin, launch the QuickBooks Tool Hub.
2. Simply go to Installation problems now.
3. Select the Clean Install Tool option.
4. The clean installation will be carried out automatically. You just have to wait until it is over.

Solution 6: Uninstall QuickBooks related entry

Uninstalling the QuickBooks desktop application may be a helpful fix for QuickBooks error 15311.

Here is a thorough overview on how to carry out this uninstallation:

• To bring up the Start Menu icon, move your cursor to the lower left corner of your screen.
• Then to access the context menu, click the Start Menu.
• Select Programs and Features from the context menu. This will launch a new window showing all your computer’s installed applications.
• Use the search option or scroll down the Features and Programs panel list to locate any QuickBooks-related entries that match error code 153111. 
• Select the QuickBooks entry you want to remove by clicking on it.
• At the top of the window, click the Uninstall/Change button.
• To finish the uninstallation process, adhere to the displayed instructions.
• You should do it again if you intend to keep using QuickBooks after successfully deleting it.

Conclusion

And these are the answers you were hoping for. We hope that we were able to assist you via the medium of this post. Also, take a look at our other posts on our website. They would undoubtedly be beneficial to you. We know how agitating these kinds of errors can be. This is exactly why we try to come up with innovative solutions to different QuickBooks Errors.

You can easily find a lot of solutions to QuickBooks error 15311. Hopefully, as an act of gratitude, you will check them out. They are going to be of great use to you and will enlighten you with unique perspectives toward solving QuickBooks errors.

If you continue to have problems with this error, you should contact QuickBooks customer service. They will assist you and help you eradicate the issue.

Frequently Asked Questions

Q1. How do I manually resolve QuickBooks Error 15311?

• Go to Employees and tap on My Payroll Service.
• Hit on Manage Service Keys and click on Edit.
• After that check, if the Key is right and press Finish.
• Lastly, restart your system.

Q2. Why is my QuickBooks not updating?

The reason behind it is that you have downloaded multiple versions of QuickBooks on your PC.

Q3. How do I install a QuickBooks Install Diagnostic Tool?

• Go to the official website of QuickBooks.
• Then tap on start to download QuickBooks Diagnostic tool.
• Wait for a few sec till the download gets completed.
• You will see an .exe file after that license agreement window will appear.
• Just tick on “I agree to the terms and conditions”.
• At last, press Finish.

Q4. How can I fix error 15311 in Internet Explorer by changing the TLS settings?

You can effectively obtain QuickBooks payroll updates by adjusting the TLS settings. Here’s how to change the TLS settings in Internet Explorer as needed.

• Open the web browser Internet Explorer.
• Select Internet Options by clicking on the Gear symbol.
• To find the Use TLS 1.0, TLS 1.1, and Use TLS 1.2 options, select the Advanced tab and scroll down the page.
• Ensure the Use TLS 1.0 option is not selected, but simultaneously choose the Use TLS 1.1 & Use TLS 1.1 options.
• Select “Apply.”
• Before starting the payroll update procedure, press OK.

Q5. What are the major causes behind the occurrence of QuickBooks error 15311?

The following are some of the main reasons for QuickBooks Error 15311:

1. An incomplete or damaged installation of QuickBooks
2. A malware or virus attack.
3. The QuickBooks files were erased.
4. The QuickBooks program has corrupted Windows registry entries.
5. File corruption in the QuickBooks files that were downloaded.