Fix QuickBooks Error 12002 | When Updating Payroll

Payroll for QuickBooks is one of the most well-known programs for meeting an organization’s payroll requirements. Payroll preparation for employees, vendor payments, and even employee payments via direct deposit are all possible solutions. Because it has so many wonderful features, it needs to be maintained, which is doable because the payroll is updated frequently. It is very annoying if this crucial task is delayed due to QuickBooks Error 12002. Consequently, this post will walk the user through resolving QuickBooks payroll update error 12002.

What Is QuickBooks Error 12002?

When the QuickBooks software cannot connect to the internet, it generates error code 12002. QuickBooks occasionally need help connecting to the internet for simple reasons, which might lead to more problems while the program is being updated. Incorrect browser and security settings or an application like a firewall or antivirus program interfering with the update may cause this. We have attempted to go into more detail about a few additional causes of these mistakes later.

Triggering Factors for QuickBooks Error 12002

Understanding the causes of error code 12002 is also beneficial since it will enable you to identify and target the precise source of the mistake. The list of all known causes for QuickBooks update error 12002 is as follows:

• A 12002 error code QB could result from configuration errors in Internet Explorer.
• Internet Explorer is not the default browser that you use.
• QuickBooks problem 12002 may result from installation errors with QuickBooks Desktop.
• QuickBooks cannot use the server due to a network freeze or timeout, which results in error 12002.
• The problem 12002 QuickBooks will occur when the internet connection is sluggish or of poor quality.
• QuickBooks’s internet connectivity may be blocked or restricted by the anti-virus software.

Now that we understand why the QuickBooks error 12002 appears on the screen, we must know how to resolve it. The following section covers the steps to troubleshoot this issue properly.

Points to Remember

Before going on to the solution for error 12002 in QuickBooks desktop, let’s look out for some points to remember:

• Keep a backup for your company file
• Update your QuickBooks desktop application.
• Download and operate TLS1.2 utility.
• Change Internet Explorer to your default browser.

Resolving QuickBooks Error 12002

Here is a list of some methods that can help troubleshoot the error 12002 in QuickBooks desktop:

Fix 1: Check your Internet connection

Here are the steps for the first solution to fix the QuickBooks error code 12002:

• Launch QuickBooks and then go to the Help menu.
• Click and verify the Internet Connection Setup.
• Check if the connection is set to use your computer’s Internet connection.
• Select Next, followed by Done.
• Check if the error is resolved.

Fix 2: Set Internet Explorer as the default browser

Here are the steps for setting up Internet Explorer as your default browser to troubleshoot the QuickBooks error 12002:

• Pressing the Windows and R keys on the keyboard will open the Run box.
• Type INETCPL.CPL into the Run window and press OK.
• Select the Programs tab and the option to set Internet Explorer as the default browser.
• A default window application will launch on your screen. In the web browser section, select Internet Explorer as your computer’s default web browser.
• Check for QuickBooks Desktop problem 12002 after you’re finished.

As an alternative, the process will resemble this:

• On your desktop, double-click the Internet Explorer choice.
• Press the Gear symbol in the top right corner of your lE window.
• After selecting Internet Options, select the Programs tab.
• Click the Make Default button under the Default Web browser.
• To save the modifications, click OK.

Read More: Download QuickBooks Connection Diagnostic Tool

Fix 3: Troubleshoot Internet Explorer

Here are the steps for fixing error 12002:

• Start by shutting off Internet Explorer and all other system applications.
• Now press the Windows + R keys to open the Run window.
• Type INETCPL.CPL here, then select OK.
• Select the Advanced tab in the Internet Options dialog box that appears in the now-open window.
• Select the Reset option from the Reset Internet Explorer Settings menu.
• If you need to remove your search providers, browsing history, protection tracking, accelerators, Active x Filtering data, and home pages, check the box labeled “Delete personal settings.”
• Click Close in the Reset Internet Explorer settings dialog box once IE has completed the resetting process.
• Go to Internet Explorer and restart it after completing all of this.

Fix 4: Install QuickBooks in Selective Startup Mode

If the aforementioned fixes for QuickBooks error 12002 update don’t work, try the following clean installation in the selected startup mode:

• Once you have a company file backup, press the Window + R keys to open the Run window.
• Type MSConfig here, then hit Enter or select OK.
• Additionally, choose Selective Startup and Load System Services under the General tab.
• Select “Hide all Microsoft services” under the services tab.
• Uncheck the box labeled “Hide all Microsoft services” and choose “Disable all.”
• Select the Windows Installer box from the list of services that appears, then click OK.
• In the system configuration window, select Restart.
• Using the Control Panel and the Intuit website, you may now install and download QuickBooks Desktop clean by deleting and reinstalling the program. After the uninstalling process is complete, a clean install tool can also be used.

The following actions can be made to return to the standard mode:

• Type MSConfig into the search bar of the Run window.
• Press Enter, then from the General tab, choose Normal Startup.
• To make the changes take effect, click OK and restart your computer.

Fix 5: Upgrade Chrome

• Launch Google Chrome on your computer to get started.
• Select More from the menu at the top.
• Click the Update Google Chrome button now.
• Allow the browser to update, then restart the program to observe the modifications.

Fix 6: Use QuickBooks Tool Hub

QuickBooks Tool Hub is a great tool that helps QuickBooks users fix the QuickBooks error 12002 in several ways. You must accomplish the following:

• Get the QuickBooks Tool Hub file from an approved, reputable source.
• After that, save the file to the location of your choice by going to your downloads folder. The QuickBooksToolHub.exe file must then be accessed in order to start the system’s installation.
• To ensure smooth operation, accept all terms, conditions, license agreements, etc.
• The QuickBooks Tool Hub will then open.
• Go to the tab for Program Issues.
• To resolve problems with the program files, choose the Quick Fix My Program tool.

Other solutions, such as Quick Fix My File, QuickBooks Install Diagnostic Tool, QuickBooks File Doctor, etc., are available to fix a variety of difficulties in other parts, such as Network issues, Company File issues, Installation issues, etc. Thus, operate them as needed and maintain constant updates.

Fix 7: Update QuickBooks

Here are the steps to update QuickBooks to fix the QuickBooks error 12002:

• The user must first select an internet connection setup by going to the assistance option.
• Then, when this application connects to the internet, use my system’s internet connection settings to create a connection.
• Select the following tab.
• Next, follow these procedures to update QuickBooks once more:
  • The file tab should be chosen first, followed by the update tab.
  • For QuickBooks 2006 and older, select the Update Now tab.
  • Select the file and update tab now.
  • For QuickBooks 2008 and later, select the Update Now tab.

Fix 8: Adjust update settings in Internet options

Following are the steps to adjust the update setting in Internet options:

• The Update Now tab should be selected first.
• Selecting the Reset Update Checkbox is the next step.
• Click the “Get Updates” tab now. If the updates don’t work, the user can proceed with the following steps:
• The advanced options tab must be clicked first.
• The Use TLS 1.0, USE TLS 1.1, and Use TLS 1.2 options should then be visible.
• Additionally, ensure the Use TLS 1.0 option is selected and the other two are left unchecked.
• This would partially resolve the problem by resetting the internet options’ update settings.

Fix 9: Make the system compliant by using TLS 1.2

Any connections from QBDT to access Intuit services must meet the security and stability standards specified in TLS 1.2. The QB payroll is one of the services that will be impacted if these requirements are unmet. The following procedures must be followed to upgrade your system to TLS 1.2 compliance and download the TLS 1.2 Readiness tool.

• Start by downloading and installing the latest version of QuickBooks Tool Hub on your PC.
• To enable the TLS 1.2 tool, navigate to the Installation Issues section in the window’s lower right corner and select QuickBooks TLS 1.2.
• After choosing the TLS tool and verifying the EULA, press Run.
• Finally, after the TLS tool has been closed, click the exit button to exit the tool.

Fix 10: Reset Microsoft Edge settings

Prior to updating QuickBooks Desktop and the payroll feature, you need to verify the security level and TLS settings in Microsoft Edge.

Set Balanced Browsing Mode

• To access the privacy, search, and services choices, click Settings and More, then select Settings.
• If the “Enhance your security on the web” option is selected under the Security menu, select Balanced as your browsing mode.

Read More: How To Update Or Change Email In QuickBooks Desktop

Review the TLS Setup 

• From the Start Menu, select Internet Options. Then, select the Advanced tab and go to the Security section.
• Uncheck the Use TLS 1.1 and Use TLS 1.0 checkboxes and check the Use TLS 1.2 checkboxes.
• Additionally, click OK, exit, and relaunch Microsoft Edge.

Once the Microsoft Edge settings are set up, download the payroll and QB updates and see how the error progresses. If you are still experiencing it, follow the instructions for the next method to resolve QuickBooks payroll update problem 12002. After creating an inbound rule, use the identical procedures to establish an outbound rule.

Fix 11: Verify date and time settings

Users may be able to download QuickBooks most recent payroll updates if their date and time settings need to be corrected. As a result, you need to configure your computer to display the correct time and date in the way described below:

• On a Windows computer, open My Computer, choose the control panel tab, and then navigate to the relevant time and language settings.
• Furthermore, use the Date & Time option to right-click it and change the date and time. Then, click the Apply button. 

After that, see whether you can download the QB updates. Whether not, follow the steps in solution 14 below if QuickBooks Desktop problem 12002 continues to occur.

Fix 12: Use the verify/rebuild data tool

The QuickBooks update error 12002 can be caused by problems with corporate file data, including data damage or compromised data integrity. You can use the Verify and Rebuild Data tool to determine whether integrity issues are present in the data and then rebuild it.

Fix 13: Check Firewall settings

The update process could be improved if your Windows firewall ports or antivirus software puts up obstacles, such as preventing QB from accessing the internet. Before executing the updates, you must adjust the Windows firewall settings and clear the blockages. However, if you cannot fix QuickBooks issue 12002 even after completing the firewall setting, proceed to the following method.

Conclusion

Follow the instructions in the blog to fix of QuickBooks Error 12002. If it is not fixed for any reason or if you are uncomfortable following the troubleshooting instructions, you can contact us at our direct helpline number, +1 (844)-214-9614, and one of our qualified specialists will handle the error for you.

Frequently Asked Questions

Q1. What is QuickBooks error 12002?

QuickBooks error 12002 typically indicates a network connection issue, specifically a “time out” error, meaning QuickBooks could not reach the necessary server within a specified time frame. This error is often caused by problems with your internet connection, firewall settings, or security software interfering with the connection.

Q2. How to fix a corrupted file in QuickBooks?

To fix a corrupted QuickBooks file, follow the steps given below:

• Navigate to the File menu.
• Go to Utilities and click Rebuild Data. 

This will scan and attempt to repair QuickBooks file data; if the issue persists, you can try using the QuickBooks File Doctor tool to further diagnose and fix the corruption.

Q3. How do I fix a network connection error in QuickBooks?

You can fix a network connection error in QuickBooks by following the solutions given below:

• Check your internet connection
• Check your firewall and antivirus settings
• Restart your computer and router
• Update QuickBooks
• Reload the page
• Restart QuickBooks
• Run the Quick Fix My Program or QuickBooks File Doctor
• Disable power management settings
• Move the file to a different folder 
• Set the power-saving option to never

Q4. What are the reasons for error 12002 QuickBooks desktop to occur?

The following are the reasons for error 12002 QuickBooks desktop to occur:

• Configuration errors in Internet Explorer.
• Internet Explorer is not the default browser that you use.
• Installation errors with QuickBooks Desktop.
• QuickBooks cannot use the server due to a network freeze or timeout.
• The internet connection is sluggish or of poor quality.
• QuickBooks’s internet connectivity may be blocked or restricted by the anti-virus software.

Q5. How do I run a repair on QuickBooks?

To run a repair on QuickBooks, download and use the QuickBooks Tool Hub, then access the “Quick Fix my Program” feature within the Tool Hub to troubleshoot and fix common QuickBooks issues; for more targeted data file repairs, you can also use the “Rebuild Data” option within the QuickBooks File menu itself.